The Digital Exploitation of IRCTC and the Silent Collapse of Trust in Public Infrastructure
The Digital Exploitation of IRCTC and the Silent Collapse of Trust in Public Infrastructure By [Hariharan R] In a nation where over 23 million people rely on Indian Railways each day, the digital transformation of services like IRCTC was meant to usher in convenience, fairness, and transparency. Tatkal tickets, introduced to support last-minute travelers, are